This article will provide a how-to guide for navigating through your subscription pause or cancellation process with Lead Sherpa.
Options & Additional Details
If Lead Sherpa is not what you need at this time, you can pause or cancel your Lead Sherpa subscription:
- Pausing your account will keep your database intact and your numbers active for $1/month per active number ($30 minimum)
- Canceling your account means your data will be permanently deleted
Before you cancel or pause your Lead Sherpa subscription, consider the following options by reaching out to support@leadsherpa.com:
- Account takeover - We’ll take over one of your campaigns for an afternoon and provide active feedback on steps taken to improve its performance
- Downgrade subscription plan - Our Support Staff can help you downgrade to a plan that better fits your needs and budget
Pausing or Canceling Your Account
- Click on Account Settings -> Billing Information -> Modify Subscription
- Complete the form (you will be able to select your pause or cancel option here):
- Pause Account - Select “I would just like to pause and return sometime later” -> Next -> and confirm your pause selection on the next page
- Cancel Account - Select a cancellation reason and follow prompts to complete the form
- Once you submit the form, your request will be scheduled to become effective on your next billing cycle.
Note: By requesting the subscription cancellation you confirm that you understand that all of your data stored within Lead Sherpa will be permanently deleted after your current billing cycle ends.