When a prospect calls the number they received a text from, where does it go?


You can have callbacks forwarded to any phone number--a voicemail, google voice number, landline, etc. This can be done both at the market level (so all campaigns associated with that market will have this call-forwarding number), or at the campaign-level (this allows you to assign campaigns to different users and have different call-forwarding numbers for each of them).


Here's how to set up a master market call-forwarding number for your account:


  1. Go to Account Settings.
  2. Scroll down to "Markets"
  3. You can add/edit the phone number you would like each callback to go to per market. All campaign callbacks under each market will go to this number unless otherwise specified in the campaign-level settings.


If you want a specific campaign to have a different call-forwarding number than the master, follow these steps to set up your call-forwarding number for a specific campaign:


  1. Go to the campaign.
  2. Click the settings wrench.
  3. Scroll down to “Call Forwarding Number” and enter the number you’d like this campaign to go to.


If you're doing this at the campaign level, make sure to add the call-forwarding number before importing your prospects. If done after the prospects are already uploaded, it's possible some messages may go to your master call-forwarding number as these are the settings they were uploaded into.


To see how we do it, watch this YouTube video.