Occasionally you may have the correct number for a prospect, but the wrong name. You can easily edit the name of the prospect by clicking the pencil icon next to the name in the prospect page.
More often you may receive a reply letting you know you have the wrong number, and the recipient of your message provides the correct number for the owner of the property.
It is not possible to modify a number within a prospect page, however you can follow these steps to clone a prospect with the correct number:
- Go to the prospect page that has given you the new number.
- DNC the prospect.
- Copy the new number.
- Click "Clone Prospect" to the right of the page.
- The information will auto fill with the name and address.
- Paste in the new number.
- Click "Clone Prospect."
Once cloned, you'll be redirected to the new prospect page where you can message the correct person.
If you're confident that the new number is the owner of the property address, verify the owner to kill all other numbers associated with that address.
Note: If you get an error message letting you know this number already exists, you can cancel the cloning. You'll eventually get to the correct number as you work through your campaign.