You will be able to get answers to most of your questions by accessing our Knowledge Base Support Articles from your account. If you can not find the answer you are looking for you can submit a Support Request to our live help desk through the "Help" icon in your account.

Requests submitted to our live support desk will be answered during business hours (M-F 9am-5pm mountain time). Any requests received outside of business hours will be answered the next business day.

Accessing the Help Icon

1. Log into your Lead Sherpa account

2. Click on the "Help!" icon located at the bottom left-hand corner of your navigation menu. This will prompt the help window to be opened for access to our Knowledge Base Support Articles. These articles are designed to provide on-demand access to resolutions for common questions and troubleshooting.

3. Type in the question, topic, or issue that you're experiencing within the search menu. A list of corresponding articles will appear in relation to the identified keywords of your input.


4. Click on the article that best correlates to your needs and apply its suggestions to fulfill your troubleshooting needs.

5. If you still have questions, please submit a support request by clicking on the "Submit Support Request" prompt and filling out the required fields or contact us at

Lead Sherpa Tip: Please include any screenshots or applicable reference items pertaining to your issue for ease of resolution.