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Article Description
Welcome to the Lead Sherpa System Bug and Improvement Updates page! Here, you'll find real-time information about ongoing system issues and enhancements we're working on to improve your experience. This page serves as a public-facing resource for our valued customers to stay informed about any issues affecting our platform and learn about our exciting improvements. If you encounter a new issue or have feedback, please create a support ticket, and our dedicated team will assist you promptly. Thank you for your continued support and patience as we strive to provide the best service possible!
Status and Improvement Log
Known Issues | Date |
Problem: More than 10% of messages are failed or undelivered.
Details: It seems that some carriers allow users to “opt-out” of receiving any A2P messages, which results in low delivery rates. We are actively investigating whether this is across all providers and all accounts.
Workaround: Our best accounts are over 80% - some are pushing 90% delivery. If you are seeing high rates of “carrier filter (SPAM),” consider updating your templates. Otherwise, we are not aware of any action you can take at this time. | 02/13/2024 |
Problem: Market RE-sync is not currently working.
Update: This was solved. | 03/04/2024
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Problem: Undelivered message stat can go negative.
Update: We have identified the issue and currently working the solution. | 02/15/2024 |
Problem: Push To Campaign button from Skip Trace not working.
Workaround: As a temporary solution, you may export your skip trace results and then directly upload them into your campaign.
Update: This was solved. | 03/04/2024
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Problem: In-app received MMS not rendering images
Update: This was solved today.
| 03/04/2024
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Problem: In-app received MMS not rendering images
Details: We have identified the issue and currently working the solution.
Update: Only one image in an MMS is currently rendered. Multiple image support will be restored soon.
| 02/20/2024 |
Problem: Incorrect number display in the send queue "Attempted Count".
Update: We have identified the issue and currently working on the solution.
| 02/20/2024
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Problem: The "Go Sync Numbers" button on the campaign page redirects to the "Purchase New Numbers" pop-up window.
Details: Twilio phone numbers need to be purchased through the user's Twilio account and not in the Lead Sherpa SMS platform.
Update: We have identified the issue and currently working on a solution.
| 02/27/2024 |
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