How to Request 10DLC Assistance from Lead Sherpa

    In this guide, we'll walk you through setting up your Telnyx account to get it ready for our team to assist you with the 10DLC approval process. 


TABLE OF CONTENTS

EXTERNAL RESOURCES & ARTICLES

→ Telnyx - Sign Up

→ Telnyx - How to Sign Up for a Telnyx account

→ Telnyx - Register for 10DLC Messaging

→ Telnyx - Setting Up a Messaging Profile

→ Telnyx - SMS Guide

→ Telnyx - Throughput Limit for Outbound Long Code SMS

→ Telnyx - Rate limits


1. Creating a Telnyx Account


Step 1: Go to Telnyx—Sign Up and start the account creation process. You can use the provided buttons to sign up for Single Sign On with Gmail and Microsoft, or you can sign up directly using the form.


Important: Users must have a business email address to create or sign up for a new account, as certain free email providers are not permitted for account registration.


 


After completing this step, you should be redirected to the following page. 



Open your email inbox and find one with the subject “Verify Your Account”. Click on “Verify email address”. 



The system might request you to verify your identity. If that’s the case, select the document you want to use and follow the instructions on the screen.




Step 2: Once you activate your account, you will be asked to provide details about your use case. 

Add your organization's name to the pop-up field and click “Continue”. 



Step 3: Select the option “Messaging” and fill in the remaining fields accordingly. 




Step 4: After entering your information, click on "Complete account setup." 


2. Buy numbers


Step 1: You will see a page like this after creating your account. To complete the Setup of your account, we will need to add a payment method and buy a number. To do that, click “Add a Payment method” and follow the steps on the screen.


Afterward, go back to this page and click “Buy a number”. 



Step 2: Select the following options and click on “Search Numbers”:

- United States of America +1

- SMS

- Local

- Area Code

- The markets (area codes) you would like to work on. For this example, we are using 214. 



Step 3: “Add to cart” the numbers you would like to buy, and at the top right corner, click “Cart” when you are done. 


 already have a Messaging Profile set up, you can add it to the numbers. If not, check the next part of this article, where we will share the st


Important: Please make sure to buy at least 10 numbers.


Step 4: If you already have a Messaging Profile set up, you can add it to the numbers. If not, check the next part of this article, where we will share the steps. Click Place Order. 



3. Create a Messaging Profile


For an easy-to-follow video guide, check the official Telnyx Guide here: Setting Up a Messaging Profile 


Step 1: Click on Messaging → Programmable Messaging on the menu on the left and click on “Create your first profile”. 



Step 2: Add a name to your Messaging Profile. Make sure to leave the Inbound Settings empty. 



Step 3: Leave the Alpha Sender empty and click on Manage Allowed Destinations. 



Step 4: You can either click “Add all Regions and Countries” and then “Set Destinations”

or select North America and add the United States before clicking “Set Destinations”. 



Step 5: Turn on “MMS Transcoding,” leave the other toggles unmarked and click "Save".




4. Creating a Brand


Step 1: Click on "Messaging" on the menu on the left. Select "10DLC", and on "Brands", click "Create New Brand": 


Step 2: Add the requested data, making sure this information matches exactly IRS records - this is available on your EIN letter.


Step 3: Click on the little box and "Save".