FAQs

Pre-litigator and litigator-associates... What's the difference?
Pre-litigators are DNC complainers -- people who have gotten loud but not filed a lawsuit. Litigator Associates are any numbers in the same row as known...
Fri, 4 Oct, 2019 at 11:49 AM
Can I add new markets to my account?
Q: Can I add new market to my account? A: Yes! Steps: Go to your account settings page, scroll to the "markets" module, and request a new mark...
Mon, 2 Dec, 2019 at 2:12 PM
Why is my list quality score 0?
List quality score is completely dependent on verifying owners as you go through your prospect replies. If you're not diligently verifying owners, the ...
Fri, 11 Oct, 2019 at 10:52 AM
Do I have to match the uploader template exactly?
Although the categories in the uploader template are all required for skip trace, the actual order of your columns does not matter. The next step will be to...
Mon, 23 Dec, 2019 at 11:01 AM
Can I export a list of the prospects who have not replied?
Q: Can I export a list of the prospects who have not replied?  A: Yes! You can export a list of all prospects who have not replied in any campaign in the p...
Wed, 22 Jul, 2020 at 1:59 PM
Can I restore deleted/archived campaigns?
Q: Can I restore deleted/archived campaigns? A: Absolutely! Data is never permanently deleted from Lead Sherpa. Just go to your Campaigns list and select &...
Tue, 15 Oct, 2019 at 10:50 AM
Are my skip trace results scrubbed against the National DNC registry?
Q: Are my skip trace results scrubbed against the National DNC registry? A: No, we do not scrub against the national DNC. If you're pushing your list ...
Fri, 27 Dec, 2019 at 2:57 PM
Can I skip trace with only a property address?
Q: Can I skip trace using a property address only? A: Yes, you may now skip trace using property address only. Name and mailing address will be returned in...
Thu, 7 Nov, 2019 at 1:53 PM
Sherpa 2.0 - Re-upload carrier skips
If you've turned on your carrier-approved templates, you can now download all of the prospects who were skipped due to "carrier" and reupload...
Fri, 5 Jun, 2020 at 11:25 AM
How do I change or reset my password?
Q: How do I change my password? A: To change or reset your password, log out of Sherpa and follow the forgotten password link. This will prompt you to c...
Mon, 18 Nov, 2019 at 7:33 PM