FAQs

Pre-litigator and litigator-associates... What's the difference?
Pre-litigators are DNC complainers -- people who have gotten loud but not filed a lawsuit. Litigator Associates are any numbers in the same row as known...
Fri, 4 Oct, 2019 at 11:49 AM
Can I add new markets to my account?
Q: Can I add new market to my account? A: Yes! Steps: Go to your account settings page, scroll to the "markets" module, and request a new mark...
Mon, 2 Dec, 2019 at 2:12 PM
Why is my list quality score 0 (or really really low)?
Q: Why is my list quality score 0 (or really really low)? A: List quality score is completely dependent using the verified owner function as you go through...
Fri, 7 Aug, 2020 at 10:18 AM
Can I record my calls?
Q: Am I able to record the calls that are routed through Lead Sherpa? A: At this time, you can enable call recording for Prospect Relay calls only in yo...
Mon, 10 Aug, 2020 at 2:40 PM
Do I have to match the uploader template exactly?
Although the categories in the uploader template are all required for skip trace, the actual order of your columns does not matter. The next step will be to...
Mon, 23 Dec, 2019 at 11:01 AM
Can I export a list of the prospects who have not replied?
Q: Can I export a list of the prospects who have not replied?  A: Yes! You can export a list of all prospects who have not replied in any campaign in the p...
Fri, 7 Aug, 2020 at 10:21 AM
Can I restore deleted/archived campaigns?
Q: Can I restore deleted/archived campaigns? A: Absolutely! Data is never permanently deleted from Lead Sherpa. Just go to your Campaigns list and select t...
Fri, 7 Aug, 2020 at 10:22 AM
Are my skip trace results scrubbed against the National DNC registry?
Q: Are my skip trace results scrubbed against the National DNC registry? A: No, we do not scrub against the national DNC. If you're pushing your list ...
Fri, 27 Dec, 2019 at 2:57 PM
Can I skip trace with only a property address?
Q: Can I skip trace using a property address only? A: Yes, you may skip trace using property address only. Name and mailing address will be returned in add...
Fri, 7 Aug, 2020 at 10:26 AM
Recontact skips
Looking to recontact the prospects that were skipped in a campaign? Once your campaign is complete, there are two ways to recontact your skips. Create ...
Mon, 10 Aug, 2020 at 11:44 AM