Spam remediation plays a critical role in ensuring the effectiveness and longevity of text campaigns. Failure to address spam issues promptly can lead to severe consequences such as decreased market presence, disrupted telephony connectivity, and even temporary or permanent account shutdowns by service providers. 
    Adhering to best practices in template creation and phone number usage is essential for maintaining campaign integrity and preventing these detrimental outcomes. In this regard, incorporating compliant templates and diversifying phone numbers are very important steps to mitigate spam risks and sustain campaign health.


USEFUL ARTICLES

→ SMS Best Practices: Strategies for Higher Delivery Rates, More Leads, and Account Longevity

→ SMS Template Categories and Auto-Rotate Capabilities

→ How to Create New Outgoing Templates

→ Required Template Field: {CompanyName}

→ Blocked Words/Phrases

→ General FAQs


SPAM FAQs

1. Why do I need 5+ numbers in order to use the SMS feature?

    To ensure smooth message delivery and prevent your account from being flagged for spamming or excessive messaging within a short timeframe, our system mandates a minimum of 5 active numbers. This allows our system to rotate through these numbers while sending messages, thereby maintaining compliance with messaging regulations and mitigating the risk of account suspension.


2. How many templates should I have in order to avoid being flagged as SPAM?

   It's recommended to create at least 20 templates for initial outbound/cold messages and 5 required for all other categories prior to starting your campaign, and rotating them at least once per month to avoid triggering spam filters. It's important to also avoid Blocked Words/Phrases.


3. How do I know if I'm being flagged?

    If you've experienced consecutive message failures, it's possible your numbers have been flagged as spam. In such instances, we recommend you review your message templates and allow some time before attempting to send messages again. Additionally, we've implemented notifications to alert you of this issue, ensuring you can promptly take any required measures. 

    If you are unsure why your messages are failing, contact support. We will be more than happy to help you review the error on your account: support@leadsherpa.com.


4. I am receiving a lot of failed messages/alerts, and I don't know what is happening. How should I proceed?

    Stop Messaging. If you have questions about what is happening or the alerts you are getting, please stop sending messages immediately and contact our support team for help: support@leadsherpa.com.